ACES Program

Home » Handbook » Payroll


The NEW Solutions ACES Program is on a biweekly payroll system that runs from Saturday morning through the second Friday night.

A check or direct deposit verification will be mailed to you from the NEW Solutions ACES Program headquarters office in Arlington, VA every other Thursday.

Direct Deposit is strongly recommended. Your paycheck is deposited into the bank of your choice on the check date. Direct deposit is the fastest, safest and most efficient way of receiving your money. Click here to print a copy of the Direct Deposit Form. Should your bank information, home address or work address change, please contact your NEW Solutions Field Office.

Lost or stolen paychecks may be avoided by utilizing direct deposit. Keep in mind that holidays will often affect the delivery time of the U.S. mail. However, if a check is not received 7 days after the pay date, the enrollee should:

  • Notify the NEW Solutions Field Office of non-receipt.
  • Complete and submit a Stop Payment Request. Click here to print a Stop Payment Form.

A replacement check will be issued and sent within 5 business days. If the “lost/stolen” paycheck is received after the stop payment process is initiated, the enrollee must return the original paycheck to the NEW Solutions Field Office immediately.

Click here to access the Enrollee pay schedule for the current calendar year.

Pay Statements

To View Your Pay Statements

If you have questions about the iPayStatements service, please contact the Payroll Department at 703-558-4200, Option 2.

Authorized Hours

The assigned hours an Enrollee works every pay period are considered authorized hours. These hours determine the amount of holiday pay for which an Enrollee is eligible.

Work hours over 40 in one week must be approved in advance by ACES State Coordinator and timesheet approved by monitor.

Should your authorized hours change at any time, you will need to adjust holiday hours accordingly.

If an Enrollee’s authorized hours need to be changed for a sustained period, the Monitor must contact the NRCS State Coordinator.

An Enrollee must work a minimum of 60 hours per pay period to maintain medical insurance eligibility.


ACES Enrollees are not authorized to work overtime.

Volunteer Hours

Volunteering extra hours without pay is disallowed under federal wage and hour law.

Compensatory Time

You may not take compensatory time off in lieu of overtime payment. Compensatory time is defined as taking time off instead of getting paid for hours worked. This is disallowed under federal wage and hour laws.

Early Release Hours

ACES Enrollees are not eligible to receive pay for the hours of early release granted by the Leadership of the USDA or NRCS to the Agency’s Staff. Enrollees can make up those hours during the following weeks.

Inclement Weather Policy

ACES Enrollees should follow the guidance of the local NRCS office for late arrival or early dismissal due to inclement weather conditions.  Enrollees are not eligible to receive pay for the hours of late arrival or early release due to the NRCS office closings, however they are allowed to make up those hours during the following weeks in coordination with the monitor.

Calculating Work Hours During Travel

Enrollees should:

  • Count travel time during normal work hours (weekday and weekend) as paid time.
  • Not count travel time before or after normal work hours (weekday and weekend) as paid time.
  • Count all hours spent WORKING (weekday and weekend) as paid time.